Brendan Dykes, Senior Director of Solution and Product Marketing at Genesys
This week’s episode of Tech Chat is with Brendan Dykes, Senior Director of Solution and Product Marketing at Genesys. Brendan has over 25 years of experience in customer service, specialising in particular in the selection, deployment, and use of customer contact management technology.
In this episode, Brendan firstly outlines the findings of Genesys’s research into employee attitudes towards working with artificial intelligence. Then, he shares his advice for businesses looking to introduce AI into their workforce. Finally, he details his predictions for the future.
Next, find out what role automation plays in DevOps here.