Episode 9 – AI and Chatbots
In this week’s episode, Max takes a trip to the Call and Contact Centre Expo. He was able to speak to Global VP of corporate and Product Marketing for 8×8, Meghan Keough, about how AI can increase productivity. Also, he spoke with EMEA Sales Director for Natterbox, Ian Moyse, about managing customer expectations around AI and Chatbots.
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