ManageEngine: Redefining AI for IT Service Desks
The advancement of AI is widespread across various disciplines. This technology is making its way to IT service management (ITSM) which has seen multiple waves of new technology. Each promising to redefine the way things work, however very few have passed on as mere fads. Therefore, this begs the question: Will AI actually make ITSM easier and more efficient?
In this whitepaper, ManageEngine outlines use cases and scenarios on how AI will redefine the way IT service desks work. These use cases apply to chatbots, knowledge management, service request management, IT change management and IT asset management.