Customer Contact Week

Join us in New Orleans for Customer Contact Week and learn to deliver world-class service with speed & efficiency. Join the discussion on IoT, Augmented Reality, Artificial Intelligence, Bots and Robotics and learn how to use these technologies to your advantage. This four-day event will offer attendees the opportunity to engage in 12+ hours of networking, listen to 50+ industry speakers and participate in an array of roundtables, keynotes, master classes and track sessions on all things customer care.

Some of our featured speakers include:

  • Terry Jones, Founder,; Founding Chairman,
  • Calvin St. Juste, Executive Director, Comcast
  • Radha Penekelapati, Global Head of Vendor Operations, YouTube
  • Kathleen Attinello, SVP Global Customer Service, Dun & Bradstreet
  • And more!

Attendees will learn how to execute the best strategies and practices that will propel their organizations to the next generation of CX and intelligent automation. This will all be done through our expert keynotes and track sessions as well as our Interactive Discussion Groups (IDGs). CCW will provide the opportunity for game-changing learning and discussions in a collaborative environment

Register for CCW NOLA with a 20% off discount with code: 2018CCWW_EM360

Who should attend?

Customers are very interested in automation, self-service, and effortless interactions. Customers also want to talk to brands all the time – and across all channels. Discover how to harness new technology and strategy to scale your business, become more efficient and speed up customer communication.

  facebook youtube



Jan 22


8:00 am - 5:00 pm


New Orleans, LA, United States
New Orleans, LA, United States
IQPC’s Customer Management Practice


IQPC’s Customer Management Practice
QR Code


Please enter your comment!
Please enter your name here