Information Technology is so fundamental to every business today that every organization needs to establish formal processes to ensure that IT services are continually aligned to the business, and deliver efficient and reliable support over the entire lifecycle of products and services.
These processes, commonly classified as IT Service Management (ITSM), may follow a well-known model such as ITIL (IT Infrastructure Library) or, more likely, a set of internally-developed best practices.
At the heart of the overall IT function is the data center where an analogous discipline categorized as Data Center Infrastructure Management (DCIM) has evolved to guide the management of data center assets, their environment, and overall operations. Many organizations will effectively use both ITSM software and DCIM software independently. However, since DCIM can be categorized as a subset of ITSM, there can be added
value to tying the management of the physical data center to the general IT management framework.