Alfredo Ramirez


Irwin Lazar

VP & Analyst
Nermetes Research CISSP

Elka Popova

Vice President and Senior Fellow, Digital Transformation
Frost & Sullivan

David Danto

Director of Emerging Technologies

Todd Wilms

Consultants Collective

Sandeep Raut

VP & Head Digital
NIIT Technologies

Danny Flamberg

Opera Solutions

Ron Stevenson

Senior Manager at Genesys

Planning for your Future Cloud Contact Centre
Jon Arnold, Bobbi Chester and Randy Carter

Genesys & J Arnold & Associates

Building a business case for contact centre as a service,...
David Danto

Director of Emerging Technology of Unified Communications

We talk all things Unified Communications with Director of Emerging...
Janelle Mathews

Senior VP for Solutions at Genesys

From Legacy Call Centre Infrastructure to Next Gen
Shelly Chandler

VP of Confirmit

Interview - What makes a good CX strategy?
Elad Ben-Meir

VP of Marketing at Cyberint

Interview: Mapping customer assets with Cyberint
Jan Van Mol

Head of Global Alliances, SD Worx

Interview: Understanding the European Payroll and HR Market
Colin Aurelius

CEO at TDB Fusion

Integration across IT, DC, NOC, Cloud