How does patient engagement software improve the overall patient experience?

Patient engagement comes with a unique set of challenges, but using a patient engagement platform could empower them to participate better

Patient engagement is mutually beneficial territory for patients and physicians alike. In particular, patient engagement can lead to improved outcomes in the long run. By encouraging patients’ participation and investment in their treatment, patients are likelier to follow treatment protocols. Not only this, but they are more likely to submit symptom updates and alert you to any issues.

By better understanding and managing their health, patients can improve their care and reduce trips to the hospital. For physicians, they can work more efficiently and cost-effectively thanks to minimised no-shows in particular. Furthermore, patient engagement betters the relationship between patient and physician.

However, like many other industries, technology is becoming increasingly prevalent in the healthcare sector. Thus, healthcare faces the same pressures as, for example, retail or logistics, to innovate.

Patient engagement software

Now, physicians have the luxury of patient engagement software. There is a broad range of offerings with different features, but typically, these are platforms that track the patient experience and offer organisations insight into improving patient satisfaction. Common features include prescription refill requests, secure messaging, appointment reminders, and education resources. However, of all the perks within the platforms, bettered patient communication is perhaps the most valuable.

A number of software are available on the market to help you connect with patients better. Take WELL, for example. This communication platform keeps patients connected to healthcare organisations through text, phone, email, and live chat. Thus, patients can choose the communication method that suits them. By having that kind of control, they are likelier to stay engaged. For staff, they can enjoy a single place for all communication with patients. This alleviates the stress of multiple logins and platforms. Furthermore, WELL can customise automated messages to your style and deliver these in according to the patient’s preferred communication method and language.

Another great example is SoftClinic Software. The SoftClinic end-to-end hospital management system can be tailored to your needs. Furthermore, it encourages your practice go paperless through electronic health records, hospital information systems, and their Patient Portal. The portal enables patients to store their health records and share these with their family and physicians. Also, SoftClinic promises to help you develop long-term relationships with customers. The secure privacy enables patients to alert their physician of anything they might be experiencing. Thus, patients and physicians can enjoy a more efficient and communicative relationship.

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