Call & Contact Centre Expo 2019 – the ultimate event for CX

The ultimate event for the customer engagement world is held at the ExCeL London 27-28 March 2019

Call & Contact Centre Expo 2019

This month, Europe’s leading customer experience event is coming to the ExCeL London. Call & Contact Centre Expo 2019 is the gateway to the forefront of the CX world, with 1,000 leading exhibitors and 20,000 influential visitors.

Why attend?

Last year, the event welcomed over 5,000 contact centre professionals at a record-breaking London debut. As a result, the show quickly established itself as one of the leading customer experience events in Europe.

This year, the event consists of 350 innovative speakers and 150 exclusive seminars. Over the course of two days, attendees can also discover the latest technologies taking the CX sector by storm.

In addition to this, the event will host the Call & Contact Centre Expo Innovation Awards. This is an incredible opportunity to celebrate leading talent and honour the latest innovation transforming the customer engagement scene.

Who is speaking?

Overall, Call & Contact Centre Expo 2019 consists of 350 industry leading speakers. Alongside seminars, there is also wide range of keynote speakers who are guaranteed to deliver some valuable insights.

On Wednesday afternoon, Matt Clare and Pak Ming Wan from Mitel and Google are talking about integrating AI into customer experience. Tune in to discover how machine learning and AI are revolutionising the modern contact centre.

On Thursday morning, Microsoft Technology Specialist Angela Bos is speaking about intelligence in the modern workplace. Each day, more people are seeing their personal lives become more intelligent with new devices – should we expect this at work as well?

In the afternoon, BT Head of Customer Insight and Futures Dr Nicola Millard is also presenting the trends facing the future contact centre. Based on 7 years of global research from 10 countries, this session is sure to deliver some incredible insights.

We are always up for a chat, so feel free to visit us at stand 936! With only two weeks left to go, register here to secure your free ticket