5G and digital transformation are both high priorities for businesses looking to embrace modernity and improve the customer experience. However, the two go hand-in-hand more than one might expect. In particular, many perceive 5G to be a driver of digital transformation initiatives.
Although the current state of 5G is still on level ‘pending’, businesses are looking forward to embracing its digital transformation-enabling capabilities – but how so?
5G as a catalyst
Firstly, speed is among those at the forefront of digital transformation goals. In particular, companies want to address customer queries quickly. Of course, 5G’s entire existence is based on better speed, particularly in comparison to its 4G counterpart. Therefore, customers will be able to enjoy much quicker query resolution, keeping the satisfaction rate higher in turn.
5G is especially important where omnichannel is concerned. The myriad mediums for communication (apps, in-store, chatbots, etc) thrust connectivity into the spotlight as a necessary means for a seamless experience. Not only that, but 5G is also a driver for real time. This way, companies can maximise their understanding of business processes at any given time.
Although 5G creates some murky waters in cybersecurity, organisations are looking to harness it to up the ante on their cybersecurity. Currently, the general consensus is that 5g introduces a host of cybersecurity risks. However, with the right protection in place, you can scratch beneath the surface to reap the benefits. More specifically, 5G is likely to drive innovative security measures such as video surveillance or virtual reality remote operations.
Artificial intelligence (AI) is a staple of modernity and digital transformation. While AI is blossoming before our eyes, it needs the capabilities of 5G for optimum performance. Concepts that feel very ‘tomorrow’, such as driverless cars, become a thing of today when you throw AI (and Internet of Things) into the mix also. Together, these give our futuristic ideas the reinforcement and infrastructure they need to work to the best of their abilities.
If you would like to read more about 5G, check out this article by Nick Sacke at Comms365.