Today, more organisations are beginning to implement cloud communications in order to stay ahead in an increasingly interconnected world. In fact, 83% of enterprise workloads will reportedly be in the cloud by 2020.
Why should you implement cloud communications?
Overall, it is no surprise that enterprises are engaging with cloud communications considering the technology’s potential benefits. The cloud enables greater business agility, reduces legacy infrastructure costs, and enhances mobility for remote work communications.
According to a LogicMonitor survey of IT professionals, enterprises seeking to digitally transform remains the top driver of public cloud engagement. 62% of respondents also referenced IT agility as their top motivator, while 58% cited DevOps.
A 2018 survey by BroadSoft, now a part of Cisco, also found that 74% of businesses were planning to adopt cloud UC in the next 24 months. 78% of respondents insisted that cloud communications solutions deliver increased agility, while reducing the need for upgrades.
Meanwhile, 70% said that the cloud had reduced IT operation efforts and 69% stated that it had enhanced mobility. With this in mind, it is clear that the cloud evolution is a vital element of the future of enterprise communications.
Is the cloud right for you?
Despite its promised benefits, not everyone benefits equally from implementing cloud communications. While utilising hybrid cloud for business communications can be advantageous, it can also be incredibly challenging for some enterprises.
For example, maintaining an on-premise and cloud product means that the cost of hybrid cloud solutions are often high. Meanwhile, this dual model can cause confusion when it comes to securing and maintaining two different systems.
If enterprises are able to surpass these implementation issues, however, the benefits can be incredible. By reducing the physical barriers associated with legacy systems, hybrid cloud enables companies to scale their operations with ease.
A traditional cloud communication system also makes flexibility incredibly difficult to achieve. With a cloud-based architecture, organisations are able to add features to communication plans when demanded or required.
Above all, the cloud has the potential to enhance the most important element of communications — customer experience. Increased agility, flexibility, security, and team mobility ultimately translates into better experiences for an organisation’s customers.
How will cloud-based collaboration tools speed up the ever-growing and changing enterprise landscape? Listen to our podcast with Ken Yagen, Chief Product Officer at Symphony Communications, to find out