How can Unified-Communications-as-a-Service be used for disaster recovery?

Optimism bias is a thorn in the side of enterprise security. In particular, the ‘it’ll never happen to me’ attitude leaves many organisations unprepared in the face of a disaster. Sure, the area you’re in might not be hurricane-prone, but what if, against all odds, one did strike? Mother Nature does not discriminate, and no organisation is truly immune from her wrath.

Of course, extreme weather is just one example. Unfortunately, there are myriad disasters that can happen to the enterprise, including earthquakes, contagious illnesses/quarantine, bombs, outages, and, of course, severe cyber attacks. In light of this, businesses who haven’t already need to get their plan of action together.

UCaaS to the rescue

You can understand why organisations sweep their business continuity plans under the rug. It’s a pretty overwhelming and hefty task – not to mention, really quite a negative thought. However, it might relieve businesses to know that Unified-Communications-as-a-Service (UCaaS) can be a knight in shining armour in your enterprise’s hour of need.

UCaaS brings a number of advantages to your recovery plan. Firstly, in the event of a disaster, employees can still access UC tools from home or mobile device and continue to communicate as usual. Thus, during a disaster, you can quickly touch base with your team, check up on everybody, and work out what damage has been caused.

Furthermore, most cloud providers allow you to back up the entire communications platform. An added bonus is also the cost-effectiveness of cloud services. What’s more, by using UCaaS in the event of a disaster, in theory, you could keep the business running and minimise any financial losses.

Not only that, but the emotional impact of a disaster can be devastating. At least by using the same tools for daily communications and your disaster plan, your workforce are not faced with the added stress of learning a new system.

Disaster recovery doesn’t typically present itself as a UCaaS perk. Usually, organisations adopt it to enable staff to work remotely and increase productivity in doing so. What’s more, it’s an obvious way for businesses to cut costs too. However, we definitely owe it the most thanks for its saving capabilities in the worst-case scenario.

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