The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Cloud-based services Vs. Premiere-based technology

The choice of whether to deploy contact center infrastructure via these options is not as easy as it seems. Which  can benefit the organization more? Which is easier to administer? Which is cost-effective?

The questions end with this comprehensive report.

Inside:

  • Recommendations for enterprises and vendors
  • The current state of the market
  • Evolution of more mature apps to cloud
  • TCO comparison methodology
  • Scenario analysis
  • Choosing the right deployment mode

Here’s a closer look at the five-year cost comparisons for technology infrastructure deployment.