Bringing customer experience to the next level

Airbnb has recently developed into one of the most profitable companies over the past couple of years. Once valued last year at $10bn after a $475m round of investment, Airbnb mainly generates revenue through online bookings for holidaygoers looking for accommodation and for those who list their properties to lodge for an agreed period of time.

Riley Newman, Airbnb’s Head of Data Science, discusses Airbnb’s rise as one of the most innovative enterprises and its projects over Big Data, focusing on how the company builds strong levels of customer insight.