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Enterprise Management 360° got in touch with expert adviser to customer service, Adrian Swinscoe for a podcast interview with Interactive Intelligence Territory Manager, Steve Feeney.

In this podcast, Steve gave his thoughts and views on the benefits of moving to the cloud solution and explained how it works in terms of dealing with multi-channel environment integration.

Among the highlights of the interview are:

a. Exceptional customer service – How to execute this
b. Multi-channel solution deployed by Interactive Intelligence – How this gives organisations that integrated platform to manage customer interaction
c. Customer considerations regarding the cloud solution – What you need to know
d. Degradation of customer experience – How to avoid this
e. Challenges experienced by businesses and organisations that switched to the cloud – How these were dealt with
f. Customer engagement and involvement – How to leverage cloud technology with its flexibility and scalability

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