Planning for your Future Cloud Contact Centre

Genesys Ron Stevenson

In an EM360° interview with Ron Stevenson, Genesys’ Senior Manager,­­­­­­­­­ we find out why there’s no better time to be in the contact centre business than now.

Customers today are in the search for a richer experience with their vendors and suppliers, which explains the explosion of new channels and mobility.

How can organisations guarantee the best customer experience for consumers?

In this podcast, you’ll learn:

  • Must-haves to stay competitive in the market
  • Importance of Customer Experience platforms A
  • Applications in enhancing Contact Centre scale
  • Ways to deliver the best customer experience to consumers
  • Where the IoT will have the biggest impact on customer service
  • Trends that are changing the demands on the Contact Centre of the future
  • Reasons why the Cloud Contact Centre is the router for all interactions
  • Why remote working is the new trend in Contact Centres