Critical Considerations when Planning for your Future Cloud Contact Centre

In an EM360° interview with Ron Stevenson, Genesys' Senior Manager,­­­­­­­­­ we find out why there’s no better time to be in the contact centre business than now. Customers today are in the...

How to squeeze more revenue from existing investments by improving process automation

Process automation is the next big step in optimising your big data investments. Richard Martin, EVP Engineer and Operations Solution at Rolta, explains why in this podcast interview. More on this: How organisations...

IAM solutions for the future

Fact : Enterprises need an IAM solution with an architecture built for the future. The statement paves way for a series of complicated questions: Does the solution support single sign-on and access management?  Does...
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The Changing Workspace: People, Process & Technology

Oliver Bendig, CEO at Matrix42 spoke to us about how he sees the future of the workspace, as technology continues to drastically impact a...