Critical Considerations when Planning for your Future Cloud Contact Centre

In an EM360° interview with Ron Stevenson, Genesys' Senior Manager,­­­­­­­­­ we find out why there’s no better time to be in the contact centre business than now. Customers today are in the...

How to squeeze more revenue from existing investments by improving process automation

Process automation is the next big step in optimising your big data investments. Richard Martin, EVP Engineer and Operations Solution at Rolta, explains why in this podcast interview. More on this: How organisations...

IAM solutions for the future

Fact : Enterprises need an IAM solution with an architecture built for the future. The statement paves way for a series of complicated questions: Does the solution support single sign-on and access management?  Does...
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Networked BI: A single shared view over your data

  This is Part 1 of a video series where Birst's, Richard Neale discuss Networked BI and the advantages it can gain your organisation. Most major...