Taking place on the 28th-29th September in Olympia London, Customer Contact Expo brings together experts from the UK’s leading contact centres, sharing advice about how they are dealing with a year of change.
Here are ten highlights you can expect from this year’s show.
Be inspired by industry experts and thought leaders such as John Roberts, Founder & CEO of AO.com, Dave Coplin, Chief Envisioning Officer of Microsoft UK and Ritesh Patel, Chief Digital Officer and EVP of Ogilvy CommonHealth Worldwide.
Learn from contact centre leaders
This year’s event will be packed with interesting speakers, including top brands such as Carolyn Blunt, Lead Consultant of Real Results and Donovan Elliot of Travel Corporation.
Be part of a live experiment in the Neuromarketing lab
This fascinating live experiment in ‘Neuromarketing’ in the keynote arena will demonstrate ways that you can start to manipulate that response with words, images and other cues.
New research and benchmarking
Learning how you stack up against your peers is always valuable, so we are pleased to have research presentations from the Top 50 Companies for Customer Service and Dimension Data that allow you to evaluate your business.
A.I. in the contact centre
A selection of sessions have been selected focusing on a technology that has huge potential to reshape the contact centre.
Digital-enabled customer service
Learn how top brands are bringing digital ways of working into their contact centres.
Get hands-on with the latest customer service technologies
150 contact centre technology providers covering every angle of the contact centre and customer service industry.
Directors Club Live
An invite-only event featuring a high-level programme packed with keynotes and roundtable discussions.
Three events under one roof
Now co-located with Technology for Marketing (TFM) and eCommerce Expo, you can easily move through the show floor and cover the entire customer journey, from acquisition through to customer conversion and retention.
All this is free!