NICE releases automated system to comply with GDPR

GDPR (general data protection regulation)

A company called NICE claims it has released a robotic process automation system to help companies comply with General Data Protection Regulations. 

GDPR is the European Union regulation that will require data to be collected with full permission of users and introduce numerous other standards relating to transparency and security.

NICE says its system uses a cognitive process automation platform which enables the automation of operational, compliance-driven business processes that are essential for organizations to uphold GDPR.

NICE says GDPR means organisations are being forced to re-engineer their compliance and IT-focused processes, or run the risk of losing up to 4 per cent of their annual turnover as a penalty.

In an attempt to become GDPR ready, most enterprises have firmed up their organisational policies for GDPR compliance, but many are far from being systems ready.

The complex scope of GDPR, containing many different variables for compliance, requires organisations to create a high volume of operational processes that integrate into many of their systems and enterprise applications.

A more complex and advanced form of robotic process automation technology is an effective means to achieve this with speed and accuracy.

This is best exemplified in the GDPR sanction for “right to be forgotten”, which requires the systematic deletion of employee personal data.

Without process automation in place, this requirement alone will require IT staff to manually access and delete data from an average of fifty different applications.

In addition, some data sets will require legal authorization before being deleted – this adds more complexity to the process of data deletion as human intervention is required.

NICE says its process automation has the capabilities to fully automate the systematic erasure of employee privacy data without human intervention, and in addition, seamlessly alert a human, in real-time, to authorize various elements as needed.

This enables process automation continuity in addition to supporting more complex process requirements.

Furthermore, NICE claims its artificial intelligence capabilities detect privacy data within unstructured data, in order to ensure that nothing is missed during the data deletion process.

Miki Migdal, president of NICE enterprise product group, says: “Although there are technology solutions that support very specific elements of GDPR, NICE has the most comprehensive automation solution in the market to design and deploy process automations supporting multiple GDPR elements, simultaneously, from a single platform.

“An example of multiple GDPR requirements best supported by robotic process automation include: Consent, Right to be Forgotten, Data Minimization and Right of Portability.

“As global leaders in desktop automation and real-time process guidance, NICE is releasing innovative cognitive features to further enhance our automation platform’s intelligence to support some of the most complex process scenarios across the globe.”