Ask the Expert: What could companies do to improve relations with their employees? By Perkbox CMO and EM360 board member Chieu Cao

This week’s Ask the Expert is answered by Chieu Cao, Co-Founder and Chief Marketing Officer of Perkbox

This week’s Ask the Expert is answered by Chieu Cao, Co-Founder and Chief Marketing Officer of Perkbox.

Ask the Expert: What could companies do to improve relations with their employees?

When thinking of improving their relationship with employees, employers should be looking to promote increased and better open dialogue with their members of staff. Although we like to think performance is closely linked to employees’ technical abilities, relationships within the workplace are equally as important. Take the time to understand what your employees want to gain from working in your business, give them tasks that – wherever possible – help them fulfill their personal aspirations. This will help make them feel truly fulfilled and in return will translate into better results for your business.

To achieve this, it’s essential to create an atmosphere where every member of staff feels like they can ask questions and have the opportunity to confront managers without fearing for the safety of their job, what at Perkbox we like to call ‘zero fear’ approach and is one of our key business values.

However, as a business it’s not always easy to be open to what your employees are telling you, listen and learn from it. At Perkbox we realise this. That’s why we’ve come up with Perkbox Insights, a very easy to use tool designed to get to the bottom of what’s really happening in your business. It creates an environment in which everyone feels safe sharing information, employee sentiment can properly be measured and actionable insights can be shared to help solve problems before they turn into bigger issues.

You’d be surprised – for most employees, simply knowing that they have an opportunity to have structured and timely conversations with their managers is a great engagement booster. Ensure you have those much needed transparent and fair processes in place and that work expectations are clearly set from the perspective of your employees, and you will notice the difference in their impact on the business.

Enjoyed this Ask the Expert? Check out What benefits come from running a partner programme?