8×8: How collaboration is transforming business

8×8 – Cloud and customer expectations at contact centres

Customer engagement has surfaced as a key business imperative as of late. This puts pressure on contact centres to keep up with ever-changing customer expectations. Much of this is down to new technologies, which have led to less patience and more demand from customers. As a result, many businesses are turning to cloud to advance their customer engagement.

In this podcast, Jon Arnold of J Arnold and Associates speaks with Mayur Pitamber, Senior Solutions Marketing Manager at 8×8. Firstly, they explore what businesses are doing to meet these expectations, including cloud. Then, Mayur demonstrates the importance of having the right technology partner. Finally, Mayur introduces 8×8’s cloud contact centre platform.