Ovum: Why people are talking about Talkdesk

Talkdesk – Breaking Down Barriers

The barriers to enter the contact centre marketplace have reduced since the cloud has become the major delivery platform of choice. Software solutions that are delivered and accessed via the public or private cloud have lessened purchase, implementation, and operational startup processes from months to a matter of weeks, or even days. This has resulted in a vast number of new entrants to the customer care industry.

In this whitepaper, Ovum, an independent analyst and consultancy firm look at how Talkdesk is rapidly expanding its position in the industry.