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Guru

Jon
Arnold

Principal at J Arnold & Associates
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Work experience
J Arnold & Associates
Principal
( Mar 2005 - Present )
Frost & Sullivan
VoIP Program Leader
( Feb 2001 - Feb 2005 )
..see more
Research Solutions
President
( May 1986 - Dec 2000 )
Areas of Expertise
Emerging Technologies
About
Canada
Since 2001, Jon has been providing expert consultation, establishing his independent analyst practice in 2005. He partners with clients to deliver thought leadership that educates their customers on the business advantages of communications technologies, particularly in areas like hybrid work, the future of work, digital transformation, and customer experience.

Jon's core technology expertise spans unified communications, cloud platforms (UCaaS, CPaaS, CCaaS), artificial intelligence (for both workplace productivity and customer engagement), speech technologies, contact centers, customer experience (CX), 5G, and VoIP.

Based in Toronto, Ontario, JAA serves a diverse clientele throughout North America and Europe.
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Social media links
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Podcasts Series
Watch This Space with Jon Arnold

Watch This Space – since 2018, our podcast is about the future of work, communications technology and business transformation. 

We are two industry insiders, with an analog perspective searching for the soul of technology in a digital world. 

em360tech image
jon arnold
Infrastructure Management
Hiatus Time for Watch This Space - Review of the Most Impactful Tech Since 2018, and What We're Watching for Next
54 min
watch this space podcast with jon arnold, unified communications industry expert
Infrastructure Management
Spotlight on Innovation with AI and Communications Technology
34 min
watch this space podcast with jon arnold
AI
Return to Office and Agentic Al Realities
45 min
em60tech polyai tech transformed ai agent podcast in cx
AI
Agentic AI Driving the Future of Customer Experience
38 min
watch this space with jon arnold podcast
Emerging Technologies
Future of Work Expo Review
1 min
watch this space with jon arnold
Infrastructure Management
Al Overload - DeepSeek, Deepfakes, Paul McCartney's Cautions, Churchill at War, Roadrunner, Agentic Al - Do Consumers Really
1 min
watch this space with jon arnold
Infrastructure Management
2025 Outlook - Workspace Evolution, Small Language Models and Al Everywhere; Plus The MANIAC, AlphaGo and Our Analog Sensibilities
1 min
watch this space with jon arnold
Infrastructure Management
Book Review - With Folded Hands - Where is Al Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024
1 min
watch this space podcast with jon arnold
Infrastructure Management
Takeaways From Fall Conferences - Al Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo
1 min
CloudBolt Podcast Thumbnail
AI
Maximizing Cloud ROI Through Augmented FinOps
1 min
jon arnold podcast
Infrastructure Management
Book Review - With Folded Hands - Where is AI Talking Us? Where is Today's Bob Dylan?, Events Roundup, and 2024 Takeaways
1 min
Watch This Space Podcast
In The News
Takeaways From Fall Conferences - AI Evolution for EX and CX, Getting Workers Back to the Office, and Future of Work Expo Updates
1 min
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