customer experiencevideo

No.1 Driver of Great Customer Experience? Emotion!

What is the number one driver of a great customer experience (CX)? According to Forrester, it's an emotional connection.
wireless connectivityvideo

Sharing Screens with Wireless Connectivity Michael Vanderheeren, Product Manager, Clickshare  Barco provides insight into the role of IT in the enterprise and show of their new wireless connectivity collaboration product. Imagine a way to see, sense, and...

Automation: Making business life easier

If business was easy, everyone would be doing it. Running a business is a complex and sometimes difficult thing to do. The more experience one has, the more they can make...
power of productivityvideo

Power of Productivity: LSE report commissioned by Vodafone

On December 8 2016, Vodafone UK and the London School of Economics released a comprehensive report looking into the business productivity and how businesses of all sizes can unlock new growth.
ge digital image

Interview: GE Digital now one of the world’s largest software companies

Exclusive interview with Matt Wells of GE Digital  GE Digital is a subsidiary or business unit of General Electric, the quintessential American multinational corporate conglomerate with operations in more countries than the United...
IoT Security, Patrick Hubbardvideo

“Internet of Dirty Things” The Importance of IoT Security

The Internet of Things (IoT) is now at a stage where it includes internet-connected devices from smartphones and laptops to smartwatches, games, cars, and even clothing. It is therefore not surprising that the market is growing extremely fast with General Electric predicting investment in IoT will reach $60 trillion over the next 15 years.
better ways of workingvideo

Better Ways of Working: Vodafone UK Case Study

In 2009, Vodafone UK introduced their Better Ways of Working project to enable their employees to work in a more flexible environment.

Video Conferencing in the Cloud John Tracey, Director of Cloud,  Starleaf Provides insight into integrating Skype for business and your current video conferencing deployment into one within the cloud. StarLeaf brings people together through the power of...
Destiny Bertucci, Head Geek, SolarWinds - Shifting Rolesvideo

CIOs and Shifting Roles within IT

We asked Destiny Bertucci, Head Geek at SolarWinds, her opinion on how roles and responsibilities within the IT team and wider business will change in 2017.
zoho university

Zoho opens new data centres in Europe because of NSA snooping

ManageEngine, a provider of IT management solutions and part of Zoho, has opened two new data centres in Europe.  The facilities are located in Amsterdam and Dublin, and adhere to the data privacy...
60 Seconds with Adrian Swinscoe

60 Seconds with Adrian Swinscoe

Full Name: Adrian Swinscoe Job Title: I’m a Consultant/Adviser/Author specialising in helping companies improve their customer service/experience. What Company do you work for: I work for myself – I’m independent. ...
Evolution of Collaborationvideo

The Evolution of Collaboration Russell Harpman, Director EMEA Revolabs provides insight into the evolution of collaboration trends. Revolabs Inc. is the premier provider of audio solutions for unified communications, enterprise collaboration, and professional audio applications across...
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IoT SW Barcelona - October 2017